Frequently Asked Questions

Discover everything you need to know about your ESCADA shopping experience.

How can I track the status of my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What is ESCADA's return policy?

We offer a 14-day return period from the date of delivery. Items must be returned in their original condition, unworn, and with all ESCADA security tags and packaging intact.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.

Do you offer international shipping?

Yes, ESCADA ships to numerous countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

How do I ensure I select the correct size?

Each product page features a detailed 'Size Guide' to help you find your perfect fit. Our sizes typically follow European standards; please refer to the conversion chart for international equivalents.

Are your products authentic?

As the official ESCADA online store, we guarantee that all products purchased through our website are 100% authentic luxury goods crafted with the highest quality standards.